Refund policy
We have a 14 day exchange and return policy, which means you have 14 days after receiving the product to request a return.
In order to exchange or return a product, it must be in the same condition as when you received it.
You can initiate an exchange or return by contacting us at info@saimaasealskin.com.
We will send you instructions for exchanging or returning the products by e-mail.
Damages and problems
Please check your order as soon as you receive it and contact us immediately if the item is faulty, damaged or you receive the wrong item so that we can assess the problem and correct it.
Exceptions / non-returnable products
Unfortunately, we cannot accept refunds for gift cards.
European Union 14-day right of cancellation
Notwithstanding the above, if the products are sent to the European Union, you have the right to cancel or return your order within 14 days for any reason without giving reasons. As above, your product must be in the same condition as when you received it, unused, with original identification tags and original packaging. You must also present a receipt or proof of purchase.
Refunds
We will notify you once we have received and reviewed your return and let you know if the refund has been approved or not. If approved, the refund will be automatically returned to the original payment method within 10 business days. Keep in mind that it may take some time for your bank or credit card company to process and issue the refund. If more than 15 business days have passed since your return was accepted, please contact us at info@saimaasealskin.com.
In order to exchange or return a product, it must be in the same condition as when you received it.
You can initiate an exchange or return by contacting us at info@saimaasealskin.com.
We will send you instructions for exchanging or returning the products by e-mail.
Damages and problems
Please check your order as soon as you receive it and contact us immediately if the item is faulty, damaged or you receive the wrong item so that we can assess the problem and correct it.
Exceptions / non-returnable products
Unfortunately, we cannot accept refunds for gift cards.
European Union 14-day right of cancellation
Notwithstanding the above, if the products are sent to the European Union, you have the right to cancel or return your order within 14 days for any reason without giving reasons. As above, your product must be in the same condition as when you received it, unused, with original identification tags and original packaging. You must also present a receipt or proof of purchase.
Refunds
We will notify you once we have received and reviewed your return and let you know if the refund has been approved or not. If approved, the refund will be automatically returned to the original payment method within 10 business days. Keep in mind that it may take some time for your bank or credit card company to process and issue the refund. If more than 15 business days have passed since your return was accepted, please contact us at info@saimaasealskin.com.